Privacy Policy
This Privacy Policy explains how A1 Golf Connect, a service operated by A1 AI Agents Inc. (“A1 Golf Connect”, “we”, “us”, or “our”), collects, uses, shares and protects your personal information when you use the A1 Golf Connect mobile applications (iOS and Android), our website at a1golfconnect.com, and related services (together, the “Service”). It applies to all users of the Service.
By creating an account or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Who we are
A1 Golf Connect is an open, self-service platform that lets people create or join golf communities, run and register for events, score rounds, and compete across seasons. The Service is provided by A1 AI Agents Inc., a corporation incorporated in the Province of Ontario, Canada, which is the organisation responsible for (and accountable for) the personal information handled through the Service. Our mailing address is [registered office address], Ontario, Canada.
We have designated a Privacy Officer who is accountable for our compliance with this Policy and applicable privacy laws. You can reach our Privacy Officer at privacy@a1golfconnect.com.
2. Information we collect
2.1 Information you provide
- Account information — your name, email address, and password. Passwords are stored only as a salted hash (bcrypt); we never store your password in plain text.
- Profile information — optional details you choose to add, such as phone number, golf handicap, and a profile photo.
- Community & activity content — communities you create or join, event registrations, scores you submit, and any photos, announcements, articles, forum posts or other content you contribute.
- Communications — messages you send to us for support, and your notification preferences.
2.2 Information created through your use of the Service
- Event & scoring data — the events you register for, your hole-by-hole scores, results and season standings.
- Payment status — whether an event entry fee has been marked as paid or unpaid. We do not collect or store your card, bank or other payment-instrument details. Event payments are made on a community’s own external payment provider (see Section 4).
2.3 Location information
If you enable the optional Share Location feature for an event or round, we collect your device’s approximate or precise location while the feature is active so that other participants in that group can see your position on the course. Location sharing is off by default, is only active when you turn it on, and can be disabled at any time in your privacy settings or device settings.
2.4 Device and technical information
- Log and usage data — such as IP address, device type, operating system, app version, and timestamps, used for security, diagnostics and to keep the Service reliable.
- Session token — when you sign in we issue a server-side session token (a revocable opaque identifier) to keep you logged in.
2.5 Cookies and similar technologies
Our website and apps use only the cookies and local storage that are strictly necessary to operate the Service and keep you signed in. We do not use advertising or third-party tracking cookies, and we do not build advertising profiles about you. Because we rely only on essential cookies, no cookie-consent banner is required; you can still control or clear cookies through your browser or device settings.
3. How we use your information
- To create and manage your account and provide the Service;
- To run communities, events, registrations, scoring and season standings;
- To enable features you choose to use, such as location sharing and the member directory;
- To send transactional and service messages and the in-app and email notifications you have enabled (for example, event announcements and registration confirmations);
- To maintain the security and integrity of the Service, prevent fraud and abuse, and troubleshoot problems;
- To comply with legal obligations and enforce our Terms & Conditions.
We process your information on the legal bases of performing our contract with you, your consent (for example, for location sharing), our legitimate interests in operating and securing the Service, and compliance with law.
Your consent. In Canada we collect, use and disclose personal information with your consent, which may be express or implied depending on the sensitivity of the information and the purpose. By providing information and using the Service, you consent to the practices described in this Policy. You may withdraw your consent at any time — subject to legal or contractual restrictions and reasonable notice — by changing your settings, deleting your account, or contacting us, though doing so may limit your ability to use parts of the Service.
Electronic messages (Canada’s Anti-Spam Legislation / CASL). We send service and transactional messages that are necessary to operate the Service (for example, email verification and event registration confirmations). Where we send commercial electronic messages, we do so with your consent and always include an unsubscribe mechanism; you can withdraw consent to non-essential emails at any time in your notification settings or via the unsubscribe link.
4. How your information is shared
We do not sell your personal information. We share information only as described below:
- With other members of your community — your profile and activity are visible to other members according to the privacy settings you control, including directory visibility (email, phone, handicap, stats), score visibility (public, participants only, or private), and location sharing.
- With community and chapter administrators — admins of a community you join can see information needed to run events and reconcile payments (for example, your registrations and paid/unpaid status).
- With service providers — vendors who host our database and infrastructure and deliver our email, acting on our instructions under appropriate confidentiality and data-protection terms.
- With external payment providers — when you pay an event fee you are redirected to the community’s chosen provider (such as Stripe or Golf Genius). Your payment is handled by that provider under their privacy policy; A1 Golf Connect does not receive your payment-instrument details.
- For legal reasons — where required by law, regulation or legal process, or to protect the rights, property or safety of A1 Golf Connect, our users or the public.
- In a business transfer — if A1 Golf Connect is involved in a merger, acquisition or asset sale, information may be transferred subject to this Policy.
5. Your rights and choices
- Access and update — you can view and edit your profile information directly in the app.
- Privacy controls — you can control directory visibility, score visibility and location sharing in your privacy settings at any time.
- Notifications — you can choose which categories of notifications you receive, and unsubscribe from non-essential emails.
- Delete your account — you can request deletion of your account and associated personal data by using the in-app account option or by emailing privacy@a1golfconnect.com. We will delete or anonymise your personal data except where we must retain it to comply with law or resolve disputes.
Depending on where you live, you may have additional rights:
- EEA/UK (GDPR) — rights to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. You may also lodge a complaint with your local supervisory authority.
- Canada (PIPEDA and provincial laws) — rights to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw consent. If you have a concern about how we handle your personal information, please contact our Privacy Officer first; if your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada (or your provincial privacy regulator).
- Quebec (Law 25) — if you are a Quebec resident, additional rights may apply, including data portability and the right to be informed about automated decision-making. We do not make decisions producing legal or similarly significant effects about you using solely automated processing.
- California (CCPA/CPRA) — rights to know, access, correct and delete personal information, and to opt out of “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined, and we will not discriminate against you for exercising your rights.
To exercise any right, contact privacy@a1golfconnect.com. We will verify and respond within the time required by applicable law.
6. Data retention
We keep your personal information for as long as your account is active and as needed to provide the Service. After account deletion we delete or anonymise your personal data, except information we are required to keep for legal, accounting, security or dispute-resolution purposes. Aggregated or de-identified data that cannot reasonably identify you may be retained.
7. How we protect your information
We use technical and organisational measures designed to protect your information, including encryption of data in transit (HTTPS/TLS), password hashing with bcrypt, revocable server-side sessions, and optional two-factor authentication for your account. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach of security safeguards involving your personal information occurs that creates a real risk of significant harm to you, we will notify you and the relevant authorities (such as the Office of the Privacy Commissioner of Canada) as required by applicable law.
8. Children’s privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or the higher minimum age required in your country). If you believe a child has provided us personal information, contact us and we will delete it.
9. Where your information is stored and international transfers
A1 AI Agents Inc. is based in Ontario, Canada, and your personal information is stored and processed in Canada and may also be processed by our service providers in other countries. Information stored in or accessed from another country may be subject to that country’s laws, including lawful access requests by its courts, law-enforcement or government authorities. Where we transfer personal information across borders, we use appropriate contractual and security safeguards as required by applicable law.
10. Third-party links and services
The Service may link to third-party websites and services (for example, external payment providers). We are not responsible for their privacy practices; please review their policies.
11. App store and platform notices
When you download our apps, the Apple App Store or Google Play may collect information under their own terms and privacy policies. Our use of information obtained through these platforms complies with their developer requirements, including Apple’s App Store Review Guidelines and Google Play’s User Data policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
13. Contact us
If you have questions or requests about this Privacy Policy or your personal information, contact our Privacy Officer:
A1 AI Agents Inc. — Privacy Officer
[registered office address], Ontario, Canada
Email: privacy@a1golfconnect.com
See also our Terms & Conditions.